FAQ
Frequently Asked Questions
About Our Services
When making a reservation, we ask for the following information to ensure we can provide an accurate quote and meet your needs:
- Service details (airport pickup/drop-off, round trip, other)
- Date and time of service requested
- Number of passengers
- Number of bags
- Hours of service required
- Pickup and drop-off addresses
- Addresses of any stops you’d like to make
No. We are committed to providing a smoke-free environment for our clients.
We recommend that you book your reservation at least 48 hours in advance. This ensures that we have enough time to confirm the details of your service and assign a driver to meet your needs
We currently accept all major credit cards and Zelle. Please log into your account to make a payment or add a credit card.
Yes, we offer airport luxury car service in Southern California for pick-up, drop-off, and transfer services.
When you schedule airport transportation service, we will monitor your flights so that we know about any delays or cancellations. If your flight is delayed or canceled, we do recommend that you contact us immediately so that we can adjust your service and meet your needs.
Yes! We provide complimentary decorations for all of our special occasion services, including birthdays, weddings, proms, and more. Please let us know ahead of time if you need any specific decorations that we can make sure they are on when your vehicle arrives!
Yes. You are welcome to bring food and drinks in our vehicles. However, we ask that you use the provided trash receptacles and take any uneaten food or open drinks with you when you depart the vehicle. We will also provide water, ice, and beverages upon request.
We understand that plans change and cancellations happen. If you need to cancel your reservation, please contact us at least 24 hours before the scheduled time. Cancellations made within 24 hours of service may be subject to a cancellation fee depending on the details of your service.